Privacy policy

Lume (“we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when using lume.com (the site).

By using the site or placing an order, you agree to the practices described in this policy.

Information you provide: name, email, phone number, billing and shipping addresses, payment details, account credentials, and any messages you send us.

Information collected automatically: device and browser type, IP address, pages viewed, referring URLs, and interactions with the site, gathered through cookies and similar technologies.

Information from third parties: details from social logins, payment processors, and shipping carriers required to fulfil your orders.

To process orders, payments and deliveries, and to provide customer support.

To create and manage your account, including order history and saved preferences.

To send transactional messages such as order confirmations, shipping updates and security alerts.

To improve the site, personalise your experience, and develop new products and features.

To send marketing communications where you have opted in — you can unsubscribe at any time.

To detect, prevent and respond to fraud, abuse, and security incidents.

We use cookies and similar technologies to keep you signed in, remember items in your cart, measure site performance, and personalise content.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality, such as checkout or saved preferences.

We do not sell your personal information. We share it only with trusted partners who help us operate the business — including payment processors, shipping carriers, customer-support platforms, analytics providers and IT vendors — and only to the extent necessary to perform their services.

We may also disclose information when required by law, to enforce our terms, or to protect the rights, property or safety of Lume, our customers, or others.

We keep personal information for as long as needed to provide our services, comply with legal obligations (such as tax and accounting rules), resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymise it.

We use industry-standard technical and organisational safeguards — including encryption in transit, access controls, and secure payment processing through certified third parties — to protect your information. No system is fully secure, however, and we cannot guarantee absolute security.

Depending on your location, you may have the right to access, correct, delete or export the personal information we hold about you, and to object to or restrict certain processing.

You can update most account details from your profile, or unsubscribe from marketing emails using the link in any message. To exercise other rights, email Demo@lume.com — we will respond within the timeframes required by applicable law.

The site is not intended for children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with information, please contact us so we can delete it.

Your information may be processed in countries other than your own. Where required, we use appropriate safeguards such as standard contractual clauses to ensure your data receives an equivalent level of protection.

We may update this policy from time to time. The latest version will always be posted on this page with an updated last-modified date. Material changes will be communicated through the site or by email where appropriate.

Questions about this policy or how we handle your data? Email Demo@lume.com or write to 123 Fashion Ave, New York, NY 10001.